Covid-19 Protocols

PROTOCOLS FOR MEMBERS AND GUESTS

The World Health Organization (WHO) declared the COVID-19, (coronavirus) an international public health emergency.

In order to prevent the risk of transmission of the coronavirus between our employees and our members and customers, an internal protocol was developed that defines the necessary prevention, control and monitoring procedures. This ensures that the requirements set by Portugal’s Tourism Office are met, in accordance with the guidelines of the Department of Health (DGS), which allows us to consider Four Seasons Country Club a healthy and safe establishment (Clean & Safe).

This protocol is for members and guests, it extracts relevant information from our internal protocol and its objective is to inform all of our members and guests of the behaviour to be adopted as well as the conditions of access to the different services provided during your stay at the club.

Social Conduct

• HAND WASHING
  Suitable hand washing with soap and water several times a day or whenever warranted, for at least 20 seconds, or use of alcohol based cleaning solution.

• BREATHING ETIQUETTE
  Cover your mouth and nose with a tissue when you cough or sneeze. Tissues should immediately be thrown in a suitable waste container. If you don’t have a tissue, cough or sneeze into your elbow, not your hands. Hands should always be washed after this.

• SOCIAL DISTANCING Please keep a distance of 1.5 metres from any person who is not staying with you in your dwelling or who is not a part of your immediate family. No handshakes or other physical contact is allowed with our staff, for your security and theirs.

• MONITOR SYMPTOMS 
  In case you feel any of the related symptoms to COVID-19, please advise us immediately. We have procedures in place to react to this situation. Frequent symptoms are:
  Body temperature above 38.0ºC / 100,4ºF
  Cough
  Headaches
  Muscle pain
  Tiredness
  Short breathing
  Loss of taste and/or smell
  You can also experience a sore throat and running nose. You may be asked to have a temperature reading and we would appreciate your cooperation in that for your safety and for the safety of others.
  
  INDIVIDUAL PROTECTION
  It is mandatory to wear a mask whenever you are indoors or in contact with employees, members or other guests.

Procedures

Security at the gate
Please have your card ready to show at the gate. If you are a non member arriving then the gate personnel will be aware of your arrival and will direct you to reception. You may be asked to take a temperature check with a digital thermometer that is used at a distance. We would appreciate your co-operation with this, if requested. In the event of any high temperatures being recorded you will be asked to wait, just inside the gate, until a member of the management team can speak to you. All of our measures are designed to protect your safety and the safety of our guests and staff and we would appreciate please your fullest co-operation at all times.

Check-in
Please provide as much information as possible in advance so that we can have everything ready for you when you arrive.

We have available welcome packs, on arrival, of a mask and gloves for each of your party, should you require them. After this these items are available for purchase in the mini-market. Please use them when entering and leaving areas.

Where possible please charge items to your villa. Otherwise credit and debit cards can be used and terminals are cleaned after each use. For amounts up to €50.00 contactless cards would be preferred. Please avoid paying in cash. Please use the sanitizing gel to disinfect your hands on entering and leaving the area.

Allocation of villas

Currently, for everyone’s safety, we have to avoid, as far as possible, villa moves during the stay i.e. where one week might be spent in one villa and then a move is made to another villa for the second week. Exceptionally for this year therefore you may not be allocated the villa that you own or, if you are renting, the villa that you might have expected. You will be given the same villa type, as near as possible to your normal location, but we will allocate villas as necessary to minimise the moves that need to be made.

In the Villas
A daily maid service will be provided with a linen change during the week as normal.  We have in place cleaning protocols to meet with all current government and health guidelines and within the “Clean and Safe” certification required by Turismo de Portugal.

Other areas
In public areas we have an enhanced level of cleaning regularly throughout the day, especially critical surfaces like door handles, light switches, service counters and surfaces etc.

Swimming Pools: Working hours: 
Please follow all information and instructions provided by the lifeguards. When leaving, please leave your towels in the appropriate bins. Flip-flops or sandals are to be worn at all times.

Tennis courts: 
Use of the courts is with a prior reservation only. Please use the sanitising gel to disinfect your hands on entering and leaving the area.

Gym: 
Please use the sanitising gel to disinfect your hands on entering and leaving the area.

Squash: 
Booking guidelines and desinfection periods apply as per the gym. Please follow the information posted at the entrance of each court.

Mini-market: 
Please use the sanitizing gel to disinfect your hands on entering and leaving the area. Alternatively you can place your orders by telephone or use the APP. At the cash desk and at counters please maintain social distancing to avoid contact with our staff members or other guests. When waiting to pay or be served maintain a distance of 1.5 metresbetween you and others.

Sales office: 
The use of a mask is mandatory inside the office. Please use the sanitizing gel to disinfect your hands on entering and leaving the area. To ensure that the space is free it would be advisable to call ahead of time and make an appointment.